Overview
We want you to be happy with your All-Nutrient hair-care products. If something isn’t right, we accept returns within 30 days of the date you received your order (for Delivery orders) or picked it up (for Pickup orders), or within 30 days of purchase for anything bought directly in the salon. This policy covers products only — appointment cancellations are covered separately by our cancellation policy, described on our Book an Appointment page.
Product Condition
To be eligible for a return, a product must be unused, unopened, and in its original packaging. For health and safety reasons — standard practice for hair and nail care products — we’re unable to accept returns of any product that has been opened, used, or has a broken seal, unless it arrived damaged or defective (see below).
Please have your receipt or proof of purchase (an order confirmation email works fine) ready when you reach out to start a return.
Returning an Online Order
If you purchased through our website — whether you chose Pickup or Delivery — contact us first using the information below so we know to expect your return. From there:
- Easiest option — bring it to the salon. Since we’re a local business, the simplest way to return an online order is to bring the unopened product back to The Olympia Salon during business hours.
- Mailing it back. If getting to the salon isn’t practical, contact us and we’ll arrange for you to mail the item back. We recommend a trackable shipping method — we’re not responsible for a return that doesn’t reach us.
Returning an In-Store Purchase
If you bought a product directly at the salon (not through our website), simply bring it back — unopened, with your receipt or other proof of purchase — within 30 days of your purchase, during normal business hours.
Damaged, Defective, or Incorrect Items
If your order arrived damaged, defective, or isn’t what you ordered, contact us as soon as possible — this is the one situation where an opened or used product is still eligible for a return. We’ll make it right with a replacement or a full refund, and if the item was shipped to you, we won’t ask you to cover the cost of returning it.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether it’s approved. Approved refunds are issued back to your original payment method: orders paid online through Square are refunded to the same card, and orders paid in person are refunded in person using the same payment method used at pickup. Refunds are typically processed within a few business days of approval, though it may take your bank or card issuer additional time to post the credit.
Exchanges
If you’d like a different product instead of a refund, let us know when you start your return — we’re happy to arrange an exchange for an unopened item of equal value, subject to availability.
Salon Services
This policy covers retail products only. Hair and nail services aren’t returnable in the way a physical product is — if you have a concern about a service you received, please call us so we can make it right. Appointment cancellations and rescheduling are covered by our separate cancellation policy on the Book an Appointment page.
Contact Us
To start a return or ask a question about this policy, reach us at:
- Email: olympiasalon@yahoo.com
- Phone: 865-982-9911
- The Olympia Salon, 1421 E Harper Ave, Maryville, TN 37804
About This Policy
This policy was written to reflect standard, industry-typical practice for a hair and nail salon retailing hair-care products both online and in person. We recommend having it reviewed by a licensed attorney before relying on it, since requirements can vary by state and situation.